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Soft Skills Training for Employee Success

Person on a laptop looking at a virtual meetingWhile technical competencies are undoubtedly important, cultivating soft skills often sets successful employees apart from their peers. These attributes which may include communication skills, teamwork, adaptability and emotional intelligence, play a pivotal role in shaping career advancement and job satisfaction.

Discover their significance in today’s workplace and explore effective methods for incorporating soft skills training into employee development programs to reap the rewards of a more engaged, productive and successful workforce.

The Significance of Soft Skills in the Modern Workplace

Soft skills are the interpersonal, communication and behavioral skills that may seem intangible but allow employees to interact with their colleagues, clients and managers seamlessly. Here’s why they matter:

  1. Enhanced Communication

Effective communication is the bedrock of any successful team. Soft skills like active listening, empathy and the ability to convey ideas clearly are essential in building positive relationships and fostering collaboration.

  1. Adaptability

The modern workplace is a dynamic environment and the ability to adapt to change is a critical soft skill. Employees who can pivot and learn quickly are more likely to succeed.

  1. Conflict Resolution

In any workplace, conflicts are bound to arise. Soft skills, such as conflict resolution and negotiation, enable employees to handle disputes professionally, avoiding disruptions to workflow and maintaining a positive work environment.

  1. Leadership and Teamwork

Strong leaders and effective team players are in high demand. Soft skills like leadership, motivation and the ability to work well with others are vital for career progression.

  1. Emotional Intelligence

Understanding one’s emotions and those of others is crucial. High emotional intelligence (EQ) helps employees manage stress, relate to colleagues and provide exceptional customer service.

  1. Customer Service

For many businesses, customer service is the face of their brand. Employees with strong soft skills can build rapport with clients, resulting in loyal customer relationships and repeat business.

Incorporating Soft Skills Training into Employee Development Programs

Now that you understand the importance of soft skills, how can you effectively integrate soft skills training into your employee development programs?

Assess Your Current Needs

Before designing a soft skills training program, it’s crucial to assess the specific needs of your organization. Conduct surveys, interviews or evaluations to identify the areas where employees may require improvement. This data will provide a clear direction for your training efforts.

Customize Training Programs

Once the needs are identified, tailor your training programs to address those specific requirements. For example, if your team struggles with effective communication, design workshops or courses focused on active listening, conflict resolution and clear expression.

Try Different Learning Methods

Incorporate a blend of learning methods to cater to different learning styles. This might include workshops, e-learning modules, role-playing exercises and one-on-one coaching sessions. This diversity ensures that employees can learn in the way that suits them best. Edusity’s enterprise training platform includes authoring tools that help you develop your own interactive content to best suit the needs of your team.

Ongoing Training

Soft skills are not acquired overnight. They require continuous development and practice. Implement ongoing training programs to reinforce and deepen these skills among your employees.

Employ Gamification

Gamify the training process to make it engaging and fun. Incorporate elements like quizzes, challenges and rewards to keep employees motivated and excited about their personal growth. At Edusity we’re proud of our integrated gamification that rewards learners and allows instructors to customize the training experiences and set achievement goals.

Peer Learning and Mentoring

Encourage peer learning and mentoring within your organization. Sometimes, employees learn best from their colleagues who excel in particular soft skills. Foster a culture of knowledge sharing and mentorship.

Feedback and Evaluation

Regularly evaluate and provide feedback on employees’ soft skills development. Constructive feedback helps individuals understand where they need to improve and gives them the motivation to work on their skills.

Success Stories: Companies Embracing Soft Skills Training

Image of people meeting around a table while talking to people on a screen during a trainingTo illustrate the transformative power of incorporating soft skills training into employee development programs, let’s explore some real-world success stories.

Companies are beginning to understand the value of soft skills with talent scouts at Tesla, LinkedIn and Accenture using neuroscience-based personality testing algorithms for all potential hires. They use a series of 12 games in interviews to measure 90 cognitive, social and emotional metrics to assess potential employees’ soft skills.

The type of communication and team-building benefits that develop from a mentorship program are well known. In fact, around 70% of Fortune 500 companies currently offer a mentorship program. Xerox are even using a Web-based automated mentor-matching program, to reap the benefits without having to use employee time to find suitable matches.

Covenant HealthCare wanted to equip its managers with the soft skills and emotional intelligence (EQ) required to motivate and inspire their teams. Managers were given EQ coaching and reported improved communication among their teams.

Researchers found that when workers in a garment factory in India received soft skills training employees were happier, more productive and stayed at the company longer.

Positive Outcomes of Soft Skills Training

The companies mentioned above are just a few examples of how incorporating soft skills training can lead to tangible, positive outcomes. Here are some common benefits that organizations, like yours, can expect when you invest in soft skills training:

  • Increased Employee Engagement

When employees feel their organizations are investing in their personal and professional growth, they become more engaged and motivated to excel.

  • Enhanced Communication

Expect fewer misunderstandings and conflicts, fostering a more harmonious work environment when you value the importance of communication skills.

  • Better Leadership

Soft skills training cultivates strong leaders who can inspire and guide their teams to success.

  • Improved Customer Relations

Exceptional soft skills, especially in customer-facing roles, lead to higher customer satisfaction, loyalty and ultimately, increased revenue.

  • Employee Retention

A workforce equipped with strong soft skills is more likely to remain loyal to the organization, reducing turnover and associated recruitment costs.

  • A Competitive Edge

Organizations that prioritize soft skills training tend to stand out in their industries. Their employees are capable of adapting to changing circumstances and driving innovation.

The significance of soft skills in the modern workplace is undeniable. They are the bridge between technical competence and professional success, helping employees communicate effectively, adapt to change, resolve conflicts and lead with empathy. By incorporating soft skills training into employee development programs, organizations can reap numerous benefits, including increased employee engagement, improved communication, better leadership and enhanced customer relations.

photo of Fiona Tapp
Fiona Tapp

This article is contributed by Fiona Tapp, MA Ed. Tapp is a former teacher and school administrator as well as an award-winning writer.


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Angela Britcher

Angela Britcher, M.A. is an adjunct professor, curriculum developer, and content writer.

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